The quoted figure covers scoping, the written scope document, the build, weekly working reviews you can run real inputs through, integration into the tools you already use, and thirty days of hypercare tuning after go-live. It is one number, agreed before any code is written, and we are held to it.
Two things sit outside it. A scope change large enough to need more engineering gets a short written add-on quote before we proceed, never a silent absorption or a refusal. And ongoing tuning after the hypercare window is billed separately, only if you want it.
Some workflows cannot be quoted because nobody has written down how the decisions get made. Where that is the case we will propose a separately priced discovery engagement at $2,500 to document it, and you are free to take that document to anyone. We will not quote a fixed price against something nobody can describe.